LIBRARY OPAC: EVOLUTION OF TECHNOLOGIES

Abstract

The purpose of the article is an analysis of evolutionary stages in the development of online-catalog and the requirements to these services in the context of customer orientation. The methodological basis of scientific intelligence is a customer-oriented approach that allows studying library products and services through the prism its accordance and level of satisfaction needs of customers (users) in the library; the principle of historicism, allowed to identify the origins of online cataloging, the stages of its development and quality of online-catalogs; source analysis and synthesis. The scientific novelty is the technological evolution of online catalogs were studied the first time in the Ukrainian library and the modern requirements to these services in the context of customer orientation and web 2.0 technologies are defined. Conclusions – automation of library at the current stage should be concentrated on developing and deploying electronic catalogs which are suited to the expectation of the new generation as competent web users. Improving the search tools should not be directed at the library staff but used for breaking down the barriers that users have when trying to navigate in different library resources and websites therefore will be possible while the architecture of modern automated library information systems does not interfere with the cooperation of the user and catalog. The evolutionary solution to this problem can be a reconstruction of automated libraries and information systems in the way by changing their architecture to one the user is orientated.