Library and information service delivery in an era of change and reform: librarians and NEEDS

Abstract

PurposeThe purpose of this study is to investigate librarians' level of responsiveness in an era of policy change and reform.Design/methodology/approachThe approach adopted was to introduce and describe the National Economic Empowerment and Development Strategy (NEEDS) as a major policy framework in Nigeria. A purposive sampling approach was used to survey librarians' familiarity and knowledge of the NEEDS concept. In all 54 questionnaires were distributed and 36 were returned. Descriptive statistics were used to generate data for discussion.FindingsMajority of the respondents did not understand fully the NEEDS concept; were not familiar with the NEEDS document, institutional and macroeconomic frameworks, NEEDS vision, values and principles. Less numbers were very correct or correct as to whether their libraries had a copy of the NEEDS document. Many of the librarians had neither seem or read the document; less than 50 per cent of the respondents knew where to obtain the NEEDS document; knew that the NEEDS document can be accessed online and downloaded from the web. Majority did not know that the NEEDS secretariat is located at the National Planning Commission.; confessed that they can not answer reference question on NEEDS. Only five indicated that they responded to the invitation for comments and suggestions during the formulation of the NEEDS document.Practical implicationsIt is critical for the Nigerian Library Association to heighten its information advocacy role in an environment of change and reform. Librarians must be proactive in an environment of change and reforms.Originality/valueA fundamental study that challenges librarians to relate to the change and reforms occurring in the organizational, transactional and contextual environments of their work.