Liability of Consumers Against Producers Through E-Commerce Against Sellers with a Cash on Delivery Transaction System

Abstract

The dynamics of competition in the business world are now increasingly advanced and up-to-date. There are developments in the science of digital information technology around the world, with the utilization of the Internet as a medium of communication. Commerce more and more rely on electronic electronic commerce (E-Commerce) for transaction media facilities. The transaction method is made easy and provides various forms of payment such as credit card/visa, bank transfer, visa debit, joint account, pay later, e-wallet, cash at retail outlets, and cash on delivery. The number of e-commerce users who use cash on delivery causes legal problems to arise. This research uses a qualitative method with an empirical juridical research approach. Empirical juridical research, which can also be called field research, examines the applicable legal provisions and examines what examines the applicable legal provisions and what happens in reality in the community. in the community. Data collection techniques were conducted by researchers using observation, interviews and documentation. Based on the results of the research it shows that if there is negligence caused by the E-Commerce producer, which causes losses where the goods received are not in accordance with what has been promised, then the fulfillment of the elements of default as stipulated in Article 1243 KUHPerdata and the producer has the right to be responsible to consumers who are harmed. who is harmed? Forms of producer responsibility include costs or new goods according to the initial agreement of the e-commerce platform, as well as dispute resolution, which can be done by litigation or non-litigation.