Leveraging the Patient‐Centered Medical Home (PCMH) model as a health care logistics support strategy

Abstract

PurposeThe purpose of this work is to add to professional practice and academia information related specifically to health care supply chain management and to demonstrate how an existing health care management model can be applied to supply chain operations.Design/methodology/approachEmploying a review of practice‐oriented literature related to the patient‐centered medical home model this work examines and expounds on the implications and applicability toward more effective supply chain management.FindingsThis paper presents a discourse in evaluating health care supply chain management processes to place more emphasis on interactive customer relationships, collaborative communications, and more effective support to health care operations.Practical implicationsAn effective health care supply chain operation involves key tenets of ensuring that the right products are provided to the right customer in a timely manner. While this discussion is directed specifically toward health care, the principles are applicable across a wide array of industries.Social implicationsHealth care logistics involves a symbiotic relationship among multi‐disciplined, multifaceted stakeholders working closely together and leveraging one another, patients, and technology to produce a desired outcome related to cost effective processes and business practices.Originality/valueWhile existent literature provides information related to the effective management of logistics (outside of health care organizations) little information is directly concerned with operations within a health care environment. In an applied sense, this article provides practitioners with concepts related to cost reduction and effective supply chain management.