Leveraging POMDPs trained with user simulations and rule-based dialogue management in a spoken dialogue system

Abstract

We have developed a complete spoken dialogue framework that includes rule-based and trainable dialogue managers, speech recognition, spoken language understanding and generation modules, and a comprehensive web visualization interface. We present a spoken dialogue system based on Reinforcement Learning that goes beyond standard rule based models and computes on-line decisions of the best dialogue moves. Bridging the gap between handcrafted (e.g. rule-based) and adaptive (e.g. based on Partially Observable Markov Decision Processes - POMDP) dialogue models, this prototype is able to learn high rewarding policies in a number of dialogue situations.