Leveraging lean principles in creating a comprehensive quality program: The UCLA health readmission reduction initiative

Abstract

IntroductionUCLA Health embarked to transform care by integrating lean methodology in a key clinical project, Readmission Reduction Initiative (RRI). MethodsThe first step focused on assembling a leadership team to articulate system-wide priorities for quality improvement. The lean principle of creating a culture of change and accountability was established by: 1) engaging stakeholders, 2) managing the process with performance accountability, and, 3) delivering patient-centered care. The RRI utilized three major lean principles: 1) A3, 2) root cause analyses, 3) value stream mapping. ResultsBaseline readmission rate at UCLA from 9/2010–12/2011 illustrated a mean of 12.1%. After the start of the RRI program, for the period of 1/2012–6/2013, the readmission rate decreased to 11.3% (p<0.05). ConclusionTo impact readmissions, solutions must evolve from smaller service- and location-based interventions into strategies with broader approach. As elucidated, a systematic clinical approach grounded in lean methodologies is a viable solution to this complex problem.