Abstract
Pharmacy is one of the health service place that has product and service activities that are highly dependent on patient satisfaction. Patient satisfaction can be used as a benchmark for companies to develop their business in the future. The purpose of this study was to determine the level of patient satisfaction with pharmaceutical services at Kimia Farma Pharmacy Talangsari Jember. The type of this research was qualitative descriptive using cross sectional study. The population were patients who came to buy prescription or non-prescription drugs at the Kimia Farma Pharmacy Talangsari Jember in June 2020 with a total samples of 100 patients. The result showed that patient satisfaction to the services at Kimia Farma Pharmacy Talangsari Jember were quiet satisfied in reliability dimensions (60%) and tangible dimensions (55%) also in responsiveness dimensions (48%) and less satisfied in empathy dimensions (54%) and assurance dimensions (41%). It can be concluded that the level of patient satisfaction with pharmaceutical services at Kimia Farma Pharmacy Talangsari Jember were Keywords: level of satisfaction, quality of service
Highlights
PENDAHULUAN Apotek merupakan salah satu sarana pelayanan kesehatan yang membantu mewujudkan pencapaian derajat kesehatan yang optimal bagi masyarakat
Pharmacy is one of the health service place that has product and service activities that are highly dependent on patient satisfaction
Patient satisfaction can be used as a benchmark for companies to develop their business in the future
Summary
PENDAHULUAN Apotek merupakan salah satu sarana pelayanan kesehatan yang membantu mewujudkan pencapaian derajat kesehatan yang optimal bagi masyarakat. GAMBARAN TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI APOTEK KIMIA FARMA Tujuan penelitian adalah untuk mengetahui tingkat kepuasan pasien terhadap pelayanan tenaga teknis kefarmasian di Apotek Kimia Farma Talangsari Jember.
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