Level-adaptive sound masking in the open-plan office: How does it influence noise distraction, coping, and mental health?

Abstract

In the open-plan office, intelligible speech is a major distractor, reducing cognitive performance. Sound masking emits an electronic broadband sound to increase the background sound level in a controlled manner. To date, most studies on sound masking are short-term laboratory studies that do not consider aspects of mental health. The current study aims to evaluate, using a longitudinal field study with intervention (N = 42) and control (N = 41) floors at two organizations, whether level-adaptive sound masking could reduce intelligible speech and increase mental health, while being exposed to level-adaptive sound masking for two to three months. The study consists of two subjective measurements, prior- and post-intervention, using survey questions on coping strategies, noise distraction, and ten mental health indicators (short-and long-term consequences). The increase in background noise level (at company 1 from 28.7 dB(A) to 41.9 dB(A) and at company 2 from 32.4 dB(A) to 42.6 dB(A)) at both organizations significantly reduced intelligible speech distraction. Short-term mental health aspects were rated more positively, and level-adaptive sound masking also reduced the frequency with which people put on radio or headphones to cope with noise.