Abstract
In cases of “bill shock” customers receive invoices from hundred to tens of thousands of Euro for use of mobile broadband when abroad. The EU Roaming Regulation requires operators to protect customers by providing prices and managing their monthly spending limit. In the USA, the FCC has an inquiry into bill shock, while the governments of Australia and New Zealand have a consultation on high roaming charges. Existing consumer protection measures have proved insufficient. All members of the mobile ecosystem need to be alert to possible distortions in tariffs in which unusual and disproportionate charges can be incurred.
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