LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YAYASAN NURUL HAYAT DALAM MELAKUKAN MANAJEMEN RISIKO REPUTASI

Abstract

The purpose of this study is to find reputational risk management carried out by LAZNAS Nurul Hayat. The use of the method in this research used a qualitative approach through a case study. The main focus in this research is one of the risk that is classified in the International Working Group on Zakat Core Principle (IWGZCP) is reputational risk and the loss of muzakki of four of a kind which is one of the risk that owned by the management of zakat management institutions, besides the distribution of risk, operational risk, and zakat risk transfer among countries. The selection of focus reputation related risk is based on that important for a non-profit organization to having a good reputation of the institution to sustainability. The result of the research indicated that reputation risk management owned by nurul fountain of life begins with the concept of a reputation they believed, namely based on the system and performance. In the implementation, nurul fountain of life chosen to carry preventive measures ( prevention risk management ) related to reputation. Seven events are able to exert reputation hayat described related nurul derived from internal and external. Due to belief that the concept of reputation is related to performance and system, so focused prevention is done by the agency to minimize the possibility of internal events which consist of delay in overcoming complaint, late arrivals donations, less working spirit of employees, disobedience to SOP, inadequate accountability and inappropriate beneficiaries of granted aid. The results showed that external factors have no significant effect on the reputation of the institution.Keywords: zakat, risk management, reputation risk, LAZNAS Nurul Hayat Foundation