Leisure constraints towards accessible tourism: self-characteristics of people with disability along tourism value chains

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ABSTRACT Despite the intensifying legal focus on enhancing accessible infrastructure, people with disability are still often marginalized in traveling. To facilitate the advancement of accessible tourism, this research employs the self-categorization theory, incorporating the experiences of individuals with disabilities within all stages of the travel process. Following a qualitative approach, leisure constraints of people with hearing, seeing, learning, and mobility disability in traveling are examined, deriving potential pathways towards holistic accessible tourism value chains from a multidimensional disability perspective. The findings of this study show a lack of awareness among industry stakeholders regarding the needs of people with disabilities. This is indicated by inaccessibility and weak reliability of information, insufficient sensitisation of staff, or the absence of adequate feedback possibilities. Inherent to this, participants evolve structural and interpersonal constraints, particularly in the pre-travel and on-site phases. While positive travel experiences lead to an increase in the self-confidence of people with disabilities, negative examples trigger intrapersonal constraints, whereby travel plans are discarded due to a self-categorization as individuals with limited opportunities for social inclusion. Theoretical contributions as well as implications for practice are derived to address shortcomings along accessible tourism value chains.