LEGO: Linked electronic government ontology

Abstract

E-government services are subject to a growing level of complexity, which requires a disruptive approach that better support the citizen needs concerning the government administration. Nowadays, available information technologies facilitate the description and online execution of administrative tasks, saving time and reducing possible errors. These technologies reduce administrative costs but require a complex electronic government system. We propose using semantic technologies to describe the e-government organisational units and services in the Open Government Data and Services context. The use of semantics improves government management, service delivery and decision-making processes. This article presents an extension of related work, introducing the evolution of the Ontology for Electronic Government (EGO): integrating other existing ontologies, supporting new features to describe e-government services and widening the usage scenarios. This extension enables the use in a real scenario with four use cases: the electronic government in the Province of Misiones (Argentina). However, the use in the domain of electronic government in a provincial context is also a proof of concept that this approach is general enough to expand into superior domains of countries that adopt the republican system of government with the division of government into the executive, legislative and judicial branches.