Abstract
Legal technologies (digital solutions to providing legal services) have turned into the essential element of competition among legal-market stakeholders. This study highlights the competitive superiority of legal services based on the concept of innovative disruptive technologies in comparison to traditional firms. For this purpose, the present study identified several trends in the evolution of the legal tech market (i.e., changing landscapes of legal business, delivery models, legal-market segments, and disruptive technologies); moreover, qualitative content analysis has been conducted to provide sound grounds for cost-benefit analysis. Furthermore, cost-benefit analysis makes a comparison of the monetary, social and psychological costs, benefits of legal technologies and traditional firms from clients’ and lawyers’ viewpoints. This has been, in fact, neglected by extant research. Based on these analyses, a new model for legal business has developed to highlight how potential advancements can take place in legal practices. Our findings reveal that legal technologies make legal services more affordable and easily accessible, while helping lawyers to develop innovative solutions and a relaxed working environment. In addition, this study contributes to the literature on service innovation with a focus on how new services and business models have been developed in the legal market as a result of digital technologies. Eventually, this study adds theoretical and practical implications to the research discussing the advent of legal technologies.
Highlights
Law, order, and justice are essential ingredients for ensuring trust in a global age [1]
Total spending in the legal-service market is expected to grow in the following years, reaching an amount of about $B 1.011 in 2021
From the lawyer’s perspective, modern legal firms are easy to form because they require minimum investment, low overhead cost, and low labor and consumable cost [97]
Summary
Order, and justice are essential ingredients for ensuring trust in a global age [1]. Since legal services have become an international phenomenon, the need for services such as the provision of legal documents, sanctioned applications, intellectual-property management, and business structuring has significantly increased. Sustainability 2019, 11, 1015 Sustainability 2018, 10, x FOR PEER REVIEW 2 of 19 2 of 19. In this context, traditional law firms are facing a very large amount of pressure from clients to deliver morIen atthilsescsoncotesxtt,antrdadhiitgiohnearlqlauwalifityr.mTshaisregfoaecsinwg iathvethrye laadrgvenatmoofurnetfoorfmpsreisnsuthree flreogmalcmlieanrktset,o deeslpiveecriamllyortehaotselepssucsohsetdabnyd nheigwhetercqhunaolliotyg.icTahlisopgpooesrtwunitihtietshe[2a]d. OFdoirficinatsitoanncoef,reWlaitsieveLlyegcaolnSveernvticoensa, l leRgoaclkseetrvLiacwesye[1r0, ]L.eFgoarl iZnosotamn,cea,nWd iLseegLaelgSahlieSledrvhiacvese, aRdoocpkteetdLaalwteyrnear,tiLveegbaul Zsionoesms ,manoddeLlsegbaalseSdhioenld hlaevgealatdecohpnteodloagliteesrtnoaptirvoevbiduesiinnedsisvimduoadleslasnbdassmedalol-nalnedgaml etedcihumno-lsoizgeiedsbtuospinreosvsiedsewiintdhiovnidliunaellseagnald smsearvlli-caens dinmclueddiiunmg -insiczoerdpobruastiinoens,seesstawteitphloannsli,nleeglaegl ahleaseltrhvidcieasginnocslutidcsi,nlgeginacl-odropcourmateionnt ,aeusttoamteaptiloann,s, lepgraalchtiecaelmthadniaaggenmosetnicts, ,dloecguaml-deonctusmtoernagt ea,ubtoilmlinagti,oanc,cpourancttiincge,manadnaegleecmtreonnti,cddoicsucmoveenrtys[t9o]r.age, billing, accounTthinegle, gaanldinedleucstrtroyniics dexispceorvieenrycin[9g].a shift in delivery and business models, in turn leading to a disrTuhpteivleegachl ianndguestorfytihseex“pceornivenenctiniognaals”hlieftgianl dmealirvkeerty. Aeotnt,hHe eseanmaentBimlaeik, iteh,eDleeawdeeyrsahnidp LsterBaoteeguyf)offatilreaddidtiuoenatol laawlacfikrmofs (ef.ogc.u, sBionnghclaiemntMs’cdCeumtcahnedosn, ,reHfueseanlatno Blelaairkni,el,aDckewofeyexapnedrimLeeBnotaetuiof)nfaanildedodf utheetoadaaplatcaktioonf foofculesgaoln (caltciseleicinehtntnustH’ossdulowoweagemlelireyveasenh[(rdsaa,tpssdi,lpielrt]eseupnufusisntusehiaanatllhpldtyeopishiynlrae,ucpaarprpentnaeid,vsnlietsanhcrgieenkrvledoaolfiwlesuevryxtuaiepnoprencstriesviw)moe[ef1rerle5neev–ngtao1a’ttl7liu]oth.tenaicophanpnnsyod);l[oo1itgf5ij–teuh1sse7ti]na.fdeplartpolvtikaidteiiotnhngeonrfeelwmegsuaeslrttvebiccehesan,ob“l[eott]gtheieers wayH” otowaedvoerp,tdleesgpailtetetchhenionlcorgeiaessin[1g8r]e. lTehviasnicmepolfielesgtahlattetchhenfoulotugrieesoifnapnrdovpiadtihngtonweawrdsethrveicaedso,p“t[ito]hne cloifenltesgawl etreech[sntoilllo] guineshasptiplly,naenedd tthoebleawcyleearrslywuernevne’itlehdapapnyd; idtejsuisgtnfeedlt [l1ik9,e20th].erAecmcourdstinbgelya, bbeottther waacya”detomaicdsopant dlegparlatceticthionnoelorsgiheasv[e18t]r.ieTdhitsoimbeptltieers uthnadtetrhsetafnudtuhreowof laengdalpfairthmtsowshaorudldthdeeapdloopytiloegnaolf letgecahl nteoclhongoielsogtoiersevstiisliltntheeedir tboubsiencelsesamrlyoduenlvs eainleddsaantidsfydecsuisgtnoemde[r1s9’ ,a2n0d]. lAawccyoerrdsi’nngeleyd, bs.oFthoraicnasdtaenmciec,s atnhdepstruacdtiietsiobnyerBsahrtaovne[t2r1ie],dBtroivboettt[e2r0]u, nadnedrSstkajnoldachiokwetlaelg.a[2l 2fi]r,masswsheollualsdtdheepIlBoAy lreegseaal rtcehchunnoiltorgeipeosrtto
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