Abstract
Islamic Religious Tourism (Hajj and Umrah) services have emerged in recent years. Malaysia has become one of the key players in this fast growing segment. It is caused by better condition of the economy in Malaysia so that raising awareness of the Malaysian people to do the Sunnah (practice) that they believed. Despite this remarkable development, there have been many consumer complaints related to Umrah services in Malaysia. In fact, consumer claims against the travel agents related to Umrah package were the top in the list of services cases filed in the Tribunal for Consumer Claims (TCC) for the past many years. This article seeks to analyse the current application of the Hajj and Umrah services in Malaysia. It then attemps to identify problems related to it. The article then seeks to suggest proper ways on how to overcome the said challenge and problem. Being qualitative in nature, this study collects relevant framework which include laws, regulations and guidelines which are related to Umrah travel agencies services. The purpose is to analyse the adequacy of the existing consumer protection laws in protecting Muslim tourists. The study discovers the lacunae in the existing legal protection for Muslim tourists which renders the protection to be inadequate. The reserachers find that inadequacy of existing consumer legislation has led to the existing problem. Therefore, clear and definite legal instrument are needed to protect the rights of Muslim tourists as consumers in Islamic Religious Tourism.
Highlights
Research Design and MethodologyReligious Tourism in the form of pilgrimage is not new, as it existed before the Holy Bible and Quran [1]
Islamic Religious Tourism (Hajj and Umrah) services have increased significantly in recent years. It is caused by better condition of the economy in Malaysia so that raising the awareness of the Malaysian people to perform this very important event that they believed
The study reveals that there are a number of existing laws which can be applied to protect the Muslim tourists in Malaysia
Summary
Religious Tourism in the form of pilgrimage is not new, as it existed before the Holy Bible and Quran [1]. Research methodologies of library research and critical analysis were used in analysing relevant materials, data and information This legal study has collected relevant materials, data and information on Islamic Religious Tourism matters especially those involving the Muslim tourists protection issues. The approach to be applied involves a content analysis of existing laws, regulations and guidelines on the legal protection of Muslim tourists as consumer in Islamic Religious Tourism. This includes an examination of relevant provisions of Malaysia Consumer Protection Act 1999 [8], Tourism Industry Act 1992 [9] as well as the Contract Act 1950 [10].
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