LEGAL PROTECTION FOR THE LOSS OF THE PASSENGER OF ONLINE TRANSPORTATION

Abstract

Online transportation shall provide a security, comfort and safety guarantee for <br />service users, however it is not performed in the application. Service users still have<br />not guaranteed their rights as consumers. In the case the consumer suffers a loss, it<br />is remain undetermined how compensation may be granted, therefore it demands<br />an equal legal protection. Facing this condition, Law Number 8 of 1999 on The<br />Consumer Protection has not yet stipulated slear provision regarding this matter,<br />likewise the online transportation service users and service providers are only bound<br />in limited aspects. The research method of this reasearch is normative legal research<br />only focusing on the issues raised, discussed and elaborated with applying the rules<br />or norms in positive law, using Statutory Approaches and Conceptual Approaches,<br />with primary and secondary legal materials. The data collection technique used is<br />literature study. The analysis technique used is the deductive method. The results<br />showed that there was an legal relationship between service users and online<br />transportation service providers. Consumers have the right to get protection in the<br />form of responsibility for information, legal responsibility for services provided<br />and responsibility for security and comfort. However, for the losses suffered, legal<br />protection for losses incurred by passengers in online transportation mode is still poor<br />due to lack of regulations and the undetermined standard regulations specifically in<br />regulating online transportation modes.