Abstract
Legal protection for customers is reviewed in terms of banking laws and regulations, such as Law Number 21 of 2008 concerning Islamic banking. Both Islamic banks and conventional banks with regulatory control must comply with general banking regulations. Act Number 7 of 1992 concerning Banking. The Banking Law which regulates amendments to Law Number 10 of 1998 concerning Amendments to Law Number 7 of 1999. there is an obligation for banks to become members of the Deposit Insurance Corporation (LPS) so as to provide protection for depositors customers against their deposits and the existence of customer rights conduct customer complaints, and use banking mediation forums for simple, cheap, and fast dispute resolution. Legal protection for customers in terms of the Consumer Protection Act lies in the obligation for banks to heed the procedure for making standard clauses.Settings via The Consumer Protection Law which is closely related to legal protection for customers as banking consumers is the provision regarding standard clauses. Meanwhile, from the laws and regulations in the banking sector, the provisions that provide legal protection for bank customers as consumers include the introduction of the Deposit Insurance Corporation (LPS) in Law Number 10 of 1998. At the technical level the legal umbrella protecting customers includes the existence of arrangements regarding the settlement of customer complaints and banking mediation in a Bank Indonesia Regulation (PBI).
Highlights
Every person or business entity that is trying to increase consumptive and productive needs is in dire need of funding, either in the form of credit, considering that the capital owned by a company or individual is usually not sufficient to support its business expansion
RESEARCH METHODS The research method used in this study is to use the normative juridical method, which refers to the provisions of positive laws and regulations in Indonesia, among the laws and regulations on legal protection for bank customers which are reviewed from banking laws by knowing the procedures of rule of law and make it a guide in solving problems that exist in society
Safeguards for debtor customers against the risks they experience in bank credit agreements can be implemented by implementing Article 18 of the Consumer Protection Act, and in accordance with Bank Indonesia policies
Summary
Every person or business entity that is trying to increase consumptive and productive needs is in dire need of funding, either in the form of credit, considering that the capital owned by a company or individual is usually not sufficient to support its business expansion. A bank is a financial institution that is a place for people to keep their funds based solely on the belief that their money will be recovered on time and accompanied by a reward in the form of interest [1]. This means that the existence of a bank is very dependent on the public's trust. The existence of banking institutions currently has a fairly dominant contribution in advancing the banking business, does not escape the role of customers as consumers of products [2]
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