Abstract
Legacy information systems (LIS) present unique design challenges by moving static processes across functional boundaries and into changing environments. Questions emerge for practice on how to capitalize on the diverse knowledge in the core team and which sources of external knowledge to tap. We develop a framework of practice and knowledge sources based on information elaboration theory (IET) that encourages highly interactive decision processes among diverse team members under conditions of complexity due to change. The results serve to advise practice and extend IET to consider the sourcing of knowledge and specific techniques for exploiting diverse knowledge sources.
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