Learning histories as an ethnographic method for designing teamwork in healthcare

Abstract

ABSTRACTDesigning for teamwork in healthcare requires a thorough understanding of the working context and routines of the different user groups involved. This paper presents a design project in the context of child oncology in which we demonstrate the use of a newly developed ethnographic method for design research called the learning history method. The results of this design research project demonstrate that the method provides the designer with a clear path to gather in-depth insights into the needs and wishes of different users and their interactions, while maintaining flexibility in execution. Moreover, the results also show that the proposed tangible outcomes of each design research step focuses high-quality feedback loops between the designer and the different users.