Learning During Design for Six Sigma Projects—A Preliminary Investigation in Behavioral Healthcare

Abstract

As individual members of an organization engage in activities, such as continuous quality improvement efforts, they learn. However, it is not yet well known what impact this type of learning has on individuals/teams within organizations. To examine this issue, this research used an action research, multiple case study approach to examine the use of structured, continuous quality improvement methods in behavioral/mental healthcare organizations. It explored how the use of Design for Six Sigma generated individual learning among team members as they worked to improve their organization by designing/redesigning their operational processes. Findings suggest that learning occurs through hands-on practice and guidance/support from others. In addition, communication, collaboration, and teamwork helped to overcome some of the challenges faced and facilitate learning.