Learning-Based Project Reviews: Observations and Lessons Learned from the Kennedy Space Center

Abstract

:This research focuses on understanding and developing best practices for effective “learning-based program/project reviews” (LBPRs). LBPRs are defined as program/project reviews that provide an opportunity to learn while sharing status for project control. These LBPRs aim to be an evolution from the traditional status and control reviews to an improvement conversation that drives both learning and improvement within the project environment. LBPRs are important because they provide the real-time, routine opportunity to create, capture, share, and apply both tacit and explicit knowledge throughout a project life-cycle—not just during “lessons learned” at project closeout. Some organizations do complete lessons learned throughout the life cycle of the project. To accomplish this research, an action research approach was implemented using NASA programs and organizations associated with the Kennedy Space Center.