Learning a Generalizable Model of Team Conflict from Multiparty Dialogues

Abstract

Good communication is indubitably the foundation of effective teamwork. Over time teams develop their own communication styles and often exhibit entrainment, a conversational phenomena in which humans synchronize their linguistic choices. Conversely, teams may experience conflict due to either personal incompatibility or differing viewpoints. We tackle the problem of predicting team conflict from embeddings learned from multiparty dialogues such that teams with similar post-task conflict scores lie close to one another in vector space. Embeddings were extracted from three types of features: (1) dialogue acts, (2) sentiment polarity, and (3) syntactic entrainment. Machine learning models often suffer domain shift; one advantage of encoding the semantic features is their adaptability across multiple domains. To provide intuition on the generalizability of different embeddings to other goal-oriented teamwork dialogues, we test the effectiveness of learned models trained on the Teams corpus on two other datasets. Unlike syntactic entrainment, both dialogue act and sentiment embeddings are effective for identifying team conflict. Our results show that dialogue act-based embeddings have the potential to generalize better than sentiment and entrainment-based embeddings. These findings have potential ramifications for the development of conversational agents that facilitate teaming.