Learner Profiling Towards Improving Learner Success

Abstract

There have been numerous research projects on learner attrition in open and distance learning institutions. Open University Malaysia (OUM) has introduced many interventions to mitigate the first semester attrition rate where the dropout is highest, but improvements have yet to be seen. This chapter aims at gathering learner profiles to be used as a guide in an attrition study. The research uses a survey methodology, with the instrument consisting of learners’ demographic profile and three constructs of personality, attitude and motivation. The survey was conducted online. Out of the total population of 2970, 637 (21.4%) first-semester learners responded, but only 438 completed questionnaires were used for the analysis. Statistical analysis showed that the four-point scale inventory provided good reliability for all three constructs. Under the personality construct, more than 90%, 84.4% and 78.3% of the respondents were in the “high” category for openness to experience and conscientiousness; leadership; and the autonomous construct, respectively. In terms of attitude, more than 90% of the learners were “high” for both categories (attitude towards career and attitude towards education). Under motivation, affiliation and power had less influence on motivation compared to achievement. This outcome suggests that, while learners are generally open to experiences and conscientious, effort is needed to encourage and guide them in becoming more autonomous, which is a required characteristic for students in open and distance learning. The learners showed a positive attitude towards education and career. Programmes designed to meet working adults’ needs may increase the likelihood of their being actively engaged.