Abstract
Abstract The New Public Administration (NPA), guided by the Principles of Public Administration (PPA), has incorporated several approaches to promote more effective management. Among these is the lean perspective, focused on eliminating waste and improving organizational processes. Thus, the present study aims to analyze the relationship between types of waste and PPA. To that end, the investigation uses data triangulation from the focus group, and workshop and participant observation as methodological approaches, demonstrating that process waste can compromise PPA. However, adhering to the principles can benefits process execution by reducing rework, for example. This perception contradicts common sense, which presupposes increased bureaucracy to address legal issues or constitutional principles. Thus, lean waste analysis according to PPA may prove to be relevant and a new perspective for improving organizational processes in public management.
Highlights
In the context of Brazilian public administration (PA), the 1990s marked a milestone in the search for efficient public services, via administrative reform and Constitutional Amendment 19/1998, which introduced the Principle of Efficiency in article 37 of the 1988 Federal Constitution (Pereira, 1996; Brasil, 1988).Based on this amendment, and in addition to being guided by the principles of legality, impersonality, morality and publicity, PA began to focus on efficiency and was restructured to improve service quality (Di Pietro, 2015). the law stipulates efficiency in public service, there are no guidelines on how to achieve it
The lean approach is considered a synonym of streamlined production, conceived by the Toyota Motor Company in the mid-1950s based on the following principles: focusing on the client, process flow and eliminating waste and activities that cause losses and do not add value (Womack et al, 2004; McManus, 2005; Liker, 2007; Graban, 2013; Gonçalves et al, 2015; Ohno, 2015)
The process under analysis is the formal submission of academic projects whose product is the signing of an academic contract, authorizing several projects submitted by research professors
Summary
In the context of Brazilian public administration (PA), the 1990s marked a milestone in the search for efficient public services, via administrative reform and Constitutional Amendment 19/1998, which introduced the Principle of Efficiency in article 37 of the 1988 Federal Constitution (Pereira, 1996; Brasil, 1988).Based on this amendment, and in addition to being guided by the principles of legality, impersonality, morality and publicity, PA began to focus on efficiency and was restructured to improve service quality (Di Pietro, 2015). the law stipulates efficiency in public service, there are no guidelines on how to achieve it. In the context of Brazilian public administration (PA), the 1990s marked a milestone in the search for efficient public services, via administrative reform and Constitutional Amendment 19/1998, which introduced the Principle of Efficiency in article 37 of the 1988 Federal Constitution (Pereira, 1996; Brasil, 1988). Over the years, public institutions have incorporated some of the private sector management practices in their quest for better performance (Turati & Musetti, 2006; Lima & Leite, 2011) One of these is the lean approach, whose main purpose is to enhance work flows and eliminate waste in administrative areas (Turati & Musetti, 2006). The lean approach is considered a synonym of streamlined production, conceived by the Toyota Motor Company in the mid-1950s based on the following principles: focusing on the client, process flow and eliminating waste and activities that cause losses and do not add value (Womack et al, 2004; McManus, 2005; Liker, 2007; Graban, 2013; Gonçalves et al, 2015; Ohno, 2015)
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