Abstract
The goal of this research is to identify, inspect, and assess the existing system, performance, limitations encountered, and lean supply chain solutions that may be used in the banking industry’s account opening process. The qualitative exploratory analytical research approach was utilized, using a sample of state-owned banks such as Bank Mandiri, Bank Negara Indonesia (BNI), and Bank Rakyat Indonesia (BRI). The process of developing a lean supply chain strategy include identifying problems using SIPOC and VSM tools, analyzing problems using VALSAT tools, improving processes using FMEA tools, and controlling processes using SQC tools. The system of account opening that is now in use in the banking industry is partial, the performance of the banking industry’s account opening system is not ideal, some of the issues that have arisen as a result of the banking industry’s account opening system include, among other things, an increase in the number of employees and a lack of ergonomic in the design of the teller machine, and Process Activity Mapping may be used in the banking industry as a lean supply chain strategy
Highlights
Covid–19 will be known in the first quarter of 2020 [1], [2], [3], [4], [5]
Based on the above explanation, it is clear that research on lean supply chain system techniques in financial institutions is critical in order to strengthen the Indonesian economy in the middle of the Covidepidemic, in the banking industry
The research design process is divided into various stages, which include: 1. In the first stage, an identification process will be carried out to capture the existing conditions at the research locus using two tools: the SIPOC (Supplier – Input – Process – Output – Customer) diagram to see the value chain that occurs in the banking industry and Value Stream Mapping to map the waste that occurs in the banking industry, which will be analyzed later
Summary
Covid–19 will be known in the first quarter of 2020 [1], [2], [3], [4], [5]. Currently, account opening is shifting toward digitization through the use of e-banking, account website administration, and e-wallets, which were later expanded to improve account management efficacy [6], [7], [8], [9], [10]. There are several factors that contribute to the acceleration of national economic development, including: the extension of credit to consumers until 2022, the prohibition of residuum-based payments, the acceleration of new business start-ups, in the SME sector, and the implementation of a digitalization system in the SME sector [11], [12], [13], [14], [15]. Based on the above explanation, it is clear that research on lean supply chain system techniques in financial institutions is critical in order to strengthen the Indonesian economy in the middle of the Covidepidemic, in the banking industry. The research focuses on the lean supply chain system approach in the banking business, with the goal of creating a value chain and impacting customer loyalty by enhancing efficiency in banking operations, the account creation process
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