Abstract

The intensification of competitiveness and the fluctuation of industrial market were pushing the companies to ameliorate their product's quality and services in order to maintain their place in the market. They have a tendency to integrate various methods such as total quality management (TQM), Six Sigma (6-?), and Lean Six Sigma (LSS). The Lean Six Sigma method became the focus of academic researches. Hence, huge empirical studies have been raised in this field which enhances the visibility of this quality method. Some focused to identify its particular aspects, tools, and concepts. Others reveal its positive repercussions on reducing the defects, waste of time, and reworks. Others attempt to develop specific model related to Lean Six Sigma to facilitate its implementation. Regarding the literature gap reviewing and highlighting the specific features of Lean Six Sigma, the requirement of recognizing its particular aspects is needed. The focus of this chapter firstly is to identify the performance metrics then to underline the Lean Six Sigma metrics in order to seek its link with business performance. Also a guideline for the best integration of Lean Six Sigma is also offered.

Highlights

  • The Lean Six Sigma (LSS) quality enhancement approach has obtained recognition in the previous few years as more and more corporations affirm its effectiveness in developing their bottom lines and shareholders (i.e., [1])

  • Companies need to focus on creating Lean Six Sigma projects that are aligned to the business needs

  • This chapter is a prerequisite to understand the Lean Six Sigma specificities. It started by a brief explanation of performance concept, dimensions, and indicators in order to facilitate the second section, the assessment of the link between performance and Lean Six Sigma metrics

Read more

Summary

Introduction

The Lean Six Sigma (LSS) quality enhancement approach has obtained recognition in the previous few years as more and more corporations affirm its effectiveness in developing their bottom lines and shareholders (i.e., [1]). Companies need to focus on creating Lean Six Sigma projects that are aligned to the business needs (i.e., process improvement, efficiency, profits, customer loyalty, and reliability). Lean Six Sigma is recognized as a combination of Lean and Six Sigma. It is “a business strategy and methodology that increases process performance resulting in enhanced customer satisfaction and improved bottom line results” [3]. It is considered as a strategic issue of quality improvement based on the increase of process capability and the development of company performance [2]. The purpose of this Chapter is to investigate in the second Section the multidimensional aspect of performance and.

Performance concept
The multidimensional performance concept
Performance definition
Performance measurement dimensions and indicators
Organizational performance dimensions
Performance indicators
Lean Six Sigma focus on metrics
Guideline for the best implementation of Lean Six Sigma project
Discussion
Conclusion
Research implications and future direction
Full Text
Published version (Free)

Talk to us

Join us for a 30 min session where you can share your feedback and ask us any queries you have

Schedule a call