Abstract
Maintenance and repair as well as after-sales services are of increasing importance for positively impacting customer satisfaction. However, though highly established in production environments, literature is sparse on lean management applications in service environments. In this research, we aim to understand the status quo of lean management implementation in maintenance and repair-shops in the automotive industry. Based on a profound and systematic literature review and on a cross-case analysis of seven repair-shops - on the basis of document analysis, semi-structured expert interviews and on-site visits - we identify performance potentials and recommendations for industrial maintenance and repair practice.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
