LEAN E-HEALTH CARE: ITS PERFORMANCE IMPROVEMENT BASED ON BRAZILIAN UNIVERSITY HOSPITAL CASE STUDY

Úrsula Maruyama,Gustavo Stender,Leonardo Luiz Braun,Augusto Reis,Paloma Martinez

doi:10.14488/bjopm.2016.v13.n4.a4

Abstract

This paper aims to demonstrate how simple initiatives on public health sector are able to improve quality on service level. One of the most important aspects considered on this case study was the potential and motivation within University Hospital IT team to achieve excellence. Thus, management improvement started from quality management techniques applied by IT members to enhance results. This qualitative study case based on quality program deployed comparative analysis from literature to hospital IT management real initiatives. Results contribution demonstrate that inclusion and the development of collaborative workgroups can make difference to work environment and quality of service.

Highlights

The main right that patients have when they are in a hospital unit is to be treated with dignity and receive all information and medication needed to be treated and recover from illness
On the hospital’s perspective, this could be reached in an easier way by improving its quality (Molina-Garduza et Rivera-Barragán, 2012; Razzaque et Karolak, 2010)
Chadha et al (2012) describe the possible transformation when lean healthcare is adopted, providing ways to deliver high quality services at lower costs based on cultural change and quality management tools

Summary

Introduction

The main right that patients have when they are in a hospital unit is to be treated with dignity and receive all information and medication needed to be treated and recover from illness. On the hospital’s perspective, this could be reached in an easier way by improving its quality (Molina-Garduza et Rivera-Barragán, 2012; Razzaque et Karolak, 2010) Another point to patient satisfaction is due to the waiting time. Quality environment changes and programs should be developed They have to consider safety aspects for staff and patients to maintain the hospital area free of contamination or any risk (Pumar-Méndez et al, 2014). In this way, Chadha et al (2012) describe the possible transformation when lean healthcare is adopted, providing ways to deliver high quality services at lower costs based on cultural change and quality management tools

Objectives

Methods

Results

Conclusion