LEADING UNIVERSITY CLASSES THROUGH EMOTIONS: THE DEGREE TO WHICH UNIVERSITY PROFESSORS PROSSESS EMOTIONAL AND SOCIAL SKILLS DURING THEIR DEALINGS WITH STUDENDS IN PALESTINIAN UNIVERSITIES

Abstract

The aim of this study was to reveal the degree to which university professors possess emotional and social skills during their dealings with university students in Palestinian universities, and this study relied on the theory of Goleman, Boyatzis & McKee, 2013) for emotional intelligence. To achieve the objectives of the study, the qualitative and narrative curriculum was used, using the interview tool by applying it to (20) university teachers out of (5,965) faculty teachers in all colleges at universities who emptied and copied interviews and searched for patterns and categories, similarities and differences in the responses of the exterminators. The results revealed that the majority of university teachers have some aspects of social and emotional skills, and the minority have the skills of emotional self-control and adaptation. Recommendations in the scientific field indicated: work to help university professors, especially new women and her experience less than ten years, in developing emotional and social intelligence skills, especially emotional self-control skills, and adaptation, through some training courses that develop these skills, they help raise their level of engagement, reduce stress, and increase cooperation. With regard to future studies, the researcher recommended a study through which the social and emotional skills of university professors can be assessed from the point of view of the students themselves, and then compared with the results of this study and determine the degree of convergence between the results of the two studies, and another study can be conducted based on other measures and theories of emotional intelligence, and compare the results of the two studies together.