Abstract
What is the balanced scorecard and what does it have to do with me? The balanced scorecard is a management approach that aligns daily operations with an organization's mission and vision. To achieve this, organizations examine their mission and vision, link customer needs with daily operations, evaluate business strategy, conduct process improvement to maximize efficiencies, and communicate long-term business goals to all staff levels. Many healthcare organizations are adopting this business concept to ensure balance between financial and nonfinancial measures of success. By delivering education in ways that support the goals of the organization, staff development makes measurable contributions to business success. Sample scorecard items and possible strategies will be presented. Participants explored alternative methods of delivering information to the customer while supporting the company's financial and nonfinancial goals.
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