Leadership Behaviors and Communication Satisfaction: Community Colleges in Micronesia

Abstract

The major purpose of this study was to examine the satisfaction of Micronesian community college faculty with communication and their perception of their department chair's leadership style. Specifically, this study examined (a) the relationship of communication satisfaction with leadership and demographic data; (b) the relationship between the Multifactor Leadership Questionnaire (MLQ) subset and the scales of the Communication Satisfaction Questionnaire (CSQ); (c) the difference between institutions in terms of satisfaction with communication or perception of leadership style; and (d) suggestions for improving communication. Significant relationship was found between the overall communication satisfaction with leadership quality and ethnicity. The data revealed that the scales of the Multifactor Leadership Questionnaire and the scales of the Communication Satisfaction Questionnaire were significantly correlated. The analysis of variance revealed differences in communication satisfaction between colleges. However, the perceptions of transformational leadership style were similar in all the colleges. Suggestions to improve communication were: the need for an open communication, to improve personal feedback, and to improve relationship with the supervisor.