Abstract
AbstractTeam‐oriented tasks are inherent in the hospitality industry, requiring leaders to cultivate quality relationships with subordinates and facilitate team‐member interaction to achieve organizational goals. However, there is a lack of understanding of how leaders' political skills shape vertical and horizontal exchange relationships, leading to subordinates' performance. This study investigates the impacts of leader political skill (LPS) on leader–member exchange (LMX), team–member exchange (TMX), and service‐oriented organizational citizenship behavior (SOOCB) in an airline service setting where leaders' relationship‐building skills and influence and members' interpersonal relationship building are essential. To this end, 289 valid questionnaires were collected from flight attendants in South Korea. Results showed that perceived LPS positively affected LMX and TMX. Additionally, LMX and TMX fully mediated the relationship between LPS and SOOCB.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
