Language and Linguistic Diversity in the Workplace: Does the Way We Speak Really Matter?

Abstract

Compared to the traditional dimensions of diversity (e.g., age, gender or race), language has received little attention in the literature. This is unfortunate, as language diversity in organizations will continue to grow given increasing immigration and globalization. This symposium examines the impact of language and linguistic diversity on outcomes at individual, group, and organizational levels of analysis. The symposium is composed of four papers. The first paper focuses on teams, illustrating how language diversity in multicultural teams can hinder the creation of a positive emotional climate. It also demonstrates the importance of leaders in mitigating this process. The second paper shows how language can influence knowledge management and communication processes in an MNE and its subsidiaries. The third paper examines the process of linguistic identity imposition in Indian call centers. It demonstrates that the imposition of a corporate language can influence individual identity and cause different reactions according to native-language identity strength. Finally, the last paper examines accent for non-native speakers interacting with native-speakers. It demonstrates that awareness of native-listener prejudice toward non-native accents can influence emotions and behaviors in daily work interactions. At the conclusion of these papers, a discussant will address the implications of the findings for future research and managerial practices and lead a discussion among the presenters and audience. Communicating Corporate Values and Strategy in a European MNE: English or Native Language? Presenter: Leena Louhiala-Salminen; Aalto U. School of Business Presenter: Anne Kankaanranta; Aalto U. School of Business Presenter: Päivi Karhunen; Aalto U. School of Business