Abstract
ObjectiveThis narrative literature review aims to present the studies on the concept of welcome in the field of health. The concept of reception remains difficult to define by healthcare professionals and their beneficiaries. This is a fruitful concept but whose outlines are still poorly defined. This paper aims to identify the intrinsic dimensions of reception? MethodA narrative synthesizes systematic reviews was conducted using 4 search engines: PubMed, PsychINFO, Cairn and Science Direct. A total of 17 publications was selected. ResultsSeven dimensions of the welcome have emerged: (1) relational approach; (2) singular and iterative process; (3) conditions of the reception; (4) risks of the encounter; (5) personal qualities of healthcare professionals; (6) gestures at the reception; (7) needs of people welcomed. These results highlight the importance of integrating these dimensions within an integrative model. ConclusionIt appears that reception must be perceived as a complex iterative process enroll in a relational approach. The major issues to the establishment of a sufficiently good welcome are to be perceive in a reflexive attitude for all the protagonists.
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