Kualitas Soft Skill Mahasiswa Trainee Departemen Front Office pada Hotel Bintang Empat di Kota Bandung

Abstract

Hospitality students are required to have skills to be successful in a competitive hospitality industry with high demands and competition among workers and prospective workers. Hospitality students are prepared to be professional and skilled in the hospitality field, specifically in the front office department. The skills required in the front office department are not only hard skills but also soft skills. Hospitality students are strongly related to Human Resources (HR) because hospitality is a service industry that indeed depends on the quality of HR. Thus, those skills are necessary to be owned by students who currently work or will work in the hospitality industry, especially in the department, because it really requires quality workers to ensure satisfaction and maximize the services for the guests. In determining the soft skill qualities owned by the hospitality students in the front office department, there are five indicators as reference: work ethic, courtesy, cooperation, discipline or self-confidence, and adjustment to norms. This research used the qualitative approach method. The data collection technique was conducted by interviewing the Human Resources Department (HRD) and hospitality students who currently work or have worked in the front office department of a four-star hotel in Bandung