Abstract
The success of regional development by the government run by these areas, where the implementation is greatly influenced by the ability of the apparatus in performing their duties. The role of the government apparatus is mostly used as a means of renewal and empowerment of the community. Therefore, the basic functions and control performed by the government apparatus is the formulation and implementation of policies that function as a motivator and facilitator for the achievement of fair and equitable development goals in all fields. Conservation of one of the spearheads of public services must provide optimal service and quality sehinggah the role of kecamatan as a salag of one community service can be efficient and effective.
Highlights
The success of regional development by the government run by these areas, where the implementation is greatly influenced by the ability of the apparatus in performing their duties
The role of the government apparatus is mostly used as a means of renewal and empowerment of the community
The basic functions and control performed by the government apparatus is the formulation and implementation of policies that function as a motivator and facilitator for the achievement of fair and equitable development goals in all fields
Summary
Perkembangan kehidupan masyarakat membawa tuntutan masyarakatpun semakin meningkat. Hal tersebut terkait dengan banyaknya permasalahan yang belum sepenuhnya teratasi. Hal ini dikarenakan masalah desentralisasi dan otonomi daerah bukan hanya merupakan masalah administrasi belaka., melainkan juga masalah politik , ekonomi , pembangunan dan kemasyarakatan yang mengharapkan adanya perbaikan kualitas pelayanan terhadap publik dimana bisa menggembalikan kepercayaan pemerintah kepada masyarakat. Berdasarkan Undang- Undang Nomor 32 Tahun 2004 kecamatan adalah organisasi pemerintah yang di bentuk di wilayah kota dengan perda dan berpedoman kepada peraturan pemerintah dan melaksanakan sebagian pelimpahan tugas dari walikota/bupati untuk menangani sebagian urusan otonomi daerah. Penerapan dan penilaian kualitas pelayanan dapat menjadikan cerminan untuk mewujudkan kepuasan masyarakat di kelurahan rejosari kecamatan tenanyan raya kota pekanbaru sebagai salah satu tujuan untuk menciptakan pemerintahan yang baik adalah pemberian pelayanan yang optimal pada masyarakat sehingga masyarakat puas dan percaya kepada kinerja birokrat.
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