Abstract
The purpose of this study was to determine and analyze the quality of services in the field of basic education in Kulisusu District, North Buton Regency. This study uses a descriptive qualitative approach. There were 11 research informants consisting of the Head of the Education and Culture Office, Head of the GTK Division of the Education and Culture Office, Head of SD Lamoahi, Head of SD Lelamo, Head of SDN Wa Ode Buri, 3 teaching staff and 3 Committee Chairs. The selection of informants was done purposively. Data were collected through observation, interviews and document studies. The data collected was then analyzed descriptively qualitatively.The results showed that the quality of service in the field of basic education in Kulisusu District, North Buton Regency was not optimal. This can be seen from the 10 dimensions measured, indicating that the indicators of tangible, credibility, competent, reliable and security are not yet optimal and still require serious improvement. Meanwhile, indicators of access, courtersy, competent, responsiveness, communication, and understanding of the customer have been well fulfilled
Highlights
Tujuan penelitian ini adalah untuk mengetahui dan menganalisis kualitas pelayanan bidang pendidikan dasar di Kecamatan Kulisusu Kabupaten Buton Utara
The results showed that the quality of service in the field of basic education in Kulisusu District, North Buton Regency was not optimal
Hal ini diampaikan oleh Kepala SD Negeri 1 Wa Ode Buri bahwa kepala sekolah dalam memahami keinginan siswa maupun masyarakat terkait pelaksanaan layanan pendidikan dasar melakukan rapat komite sekolah dan berkunjung kerumah orang tua siswa
Summary
Volume 4 Number 4 (November - January), (2021) pp. 1156-1166 Accredited SINTA SK.NOMOR 28/E/KPT/2019. Volume 4 Number 4 (November - January), (2021) pp. Utara terus melaksanakan penataan pelayanan bidang pendidikan. Pelayanan bidang pedidikan merupakan faktor penting dalam sistem pemerintahan. Oleh karena itu banyak anggaran yang di berikan oleh pemerintah daerah untuk memberikan pelayanan bidang pendidikan. Namun besarnya anggaran yang diberikan belum sebanding dengan hasil yang dicapai dalam pelaksanaan pelayanan bidang pendidikan khususnya pelayanan bidang pendidikan dasar. Lemahnya pelayanan bidang pendidikan dasar erat kaitannya dengan terbatasnya sumber daya manusia.
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