Konsep Good Governance dalam Perspektif Pelayanan Publik: Sebuah Tinjauan Literatur

Abstract

The purpose of this study was to determine the concept of Good Governance in the perspective of Public Service. This study uses a qualitative research type with a descriptive approach. The type of data used in this research is secondary data. The research analysis uses qualitative methods starting from the concept of public service according to various experts, then the analysis is continued by analyzing the concept of service quality and the concept of good governance in the perspective of public services. Based on the results of the research analysis, it can be concluded that the characteristics of good governance based on the perspective of public services must meet four main elements, namely 1) Accountability; there is an obligation for the government apparatus to act as the person in charge and the person in charge of all the actions and policies that it determines; 2) Transparency: good governance will be transparent to its people, both at the central and regional levels; and 3) Transparency: requires that there are opportunities for the people to submit comments and criticisms of the government which they consider to be non-transparent. Rule of law; Good governance has characteristics in the form of guarantees of legal certainty and a sense of community justice for every public policy taken.