Abstract
This chapter provides a detailed definition of the terms ‘knowledge-intensive firms’ and ‘knowledge workers’ and discusses the character of work and the dynamics of the knowledge processes within knowledge-intensive firms. It studies how writing on knowledge workers and knowledge-intensive firms is typically embedded in the knowledge society rhetoric. Then it presents different perspectives on the definition of knowledge work. The nature of the work carried out within knowledge-intensive firms is illustrated. The character of knowledge processes within knowledge-intensive firms, which links to the topics of intellectual capital, social capital, and innovation, is also discussed. The chapter ends by examining the debate regarding the extent to which knowledge workers represent the ideal employee, being always willing to participate in relevant knowledge processes, and working long hours for their employers.
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