Knowledge, Skill and Artificial Intelligence

Abstract

Section I. Introduction.- 1. Introduction.- Section II. Tacit Knowledge and Apprenticeship.- 2. The Practice of the Use of Computers. A Paradoxical Encounter between Different Traditions of Knowledge.- Paradoxical Views of Knowledge in the Age of Enlightenment.- On Following Rules.- What is a Computer?.- A Boat Builder on the West Coast of Sweden.- Judging Light in Photography.- Technology and Culture.- Routine Practice and Development Practice.- Error-Location in a Computer Program.- Three Categories of Knowledge.- An Epistemological Error.- 3. The Nurse as Engineer - the Theory of Knowledge in Research in the Care Sector.- Two Irreconcilable Traditions.- Systems Theory in Medical Care.- Expert Systems.- The Theory of Knowledge for Practitioners.- The Concept of Practice.- Who Draws the Boundary between Man and Machine?.- Conclusion.- 4. Automation-Skill-Apprenticeship.- The Dream of the Automated Factory.- Practical Knowledge.- Propositional Knowledge.- Conclusions.- 5. Computerization and Skill in Local Weather Forecasting.- Method.- What is the Weather Like Today?.- Weather Forecasting and Computerization.- Working Knowledge and Skill.- The Inner Weather Picture.- Experiences of Numerical Forecasts.- Experiences of the Computerized Map-Plotting System.- Skill as a Basis for Alternatives.- Conclusion.- 6. Tacit Knowledge, Working Life and Scientific Method.- Section III. Skill and Artificial Intelligence.- 7. Can Skills be Transferable?.- The Politics of Skills Transfer.- What are Skills?.- The Strategic Significance of Skills.- Transferring Skills.- Models for the Transfer of Skills.- Preconditions for the Transfer of Skills.- Technology and Skills.- Artificial Intelligence and Skills.- The Politics of Skills.- 8. Artificial Intelligence and Social Action: Education and Training.- Nature of Expert Knowledge and Its Transfer.- Design Issues.- Social Domains: Design Criteria for AI Systems.- Human-centred Approach for Knowledge Transfer.- Participatory Model.- The Human Domain: AI Technology and its Limitations.- Towards Designing Human-Centred Learning Systems: A Research Initiative at the SEAKE Centre.- A New Initiative in Health Care Training.- The Domain of Health: Some Concerns of Automating Social Knowledge.- A Knowledge-Based Learning System for a Social Domain: A Case-Study in Adult Literacy using the Domain of Diet Planning and Health.- Designing the System: using Learning as a Social Process.- Learning through Designing the Knowledge Base.- Piloting the System with Students and Lessons Learnt.- Back to the Health Care Project: Preliminary Work.- Concluding Remarks.- 9. Skill, Education and Social Value: Some Thoughts on the Metonymy of Skill and Skill Transfer.- Introduction: Skills and Social Interaction.- The Metonymy of Skill.- Power of Knowledge Transfer.- Two Models of Knowledge Transfer Colonial and Independent.- 10. Knowledge Acquisition for Expert Systems.- Computer Knowledge.- System Development.- Understanding the Problem.- The Knowledge Acquisition Process.- Methods.- Conclusion.- 11. Knowledge-Based Computer Decision-Aids for General Practice.- Information Overload in General Practice.- How Do General Practitioners Make Decisions?.- General Practitioners as Experts?.- What Do We Mean by Knowledge?.- What Kinds of Knowledge?.- Certainty and Risk in Data and Knowledge.- Putting Knowledge to Practical Use.- The Oxford System of Medicine (OSM).- The User Interface.- Will General Practitioners Accept a Computerized Decision-Aid?.- Section IV. Artificial Intelligence and the Flexible Craftsman.- 12. Creativity, Skill and Human-Centred Systems.- Common Sense and Tacit Knowledge.- The Acquisition of Skill.- Problems of Human-Machine Interaction.- Human-Centred CIM (Computer Integrated Manufacturing).- 13. Professional Knowledge and the Limits of Automation in Administrations.- The Problem.- Learning from Experience and the Computerization of Administrative Work.- Distributive Effects of the Use of New Technology.- Substitutive Effects of the Use of New Technology.- Conclusions.- 14. The Changing Nature of the Engineering Craft Apprenticeship System in the United Kingdom.- The 1960s to the Present Day.- The Engineering Craft Job Structure.- Training for Engineering Craft Skills.- Conclusions.- 15. Delegation and Decentralization - Computer Systems as Tools for Instruction and Improved Service to Clients.- Delegation and Central Control in the Norwegian National Insurance Service.- Instruction and Quality of Service.- Information Technology and the Decentralized Organizational Structure.- Quality of Service and the Importance of Direct Contact with the Public.- Conclusion.- 16. Applying Expert Systems Technology: Division of Labour and Division of Knowledge.- New Paradigm or More of the Same?.- Codifying Domain Data.- Experiences from Applied Expert Systems.- The Flexibility Myth.- The Explanation Problem.- ES Amplification of the Organizational Culture.- Concluding Advice to System Designers.