Abstract
Knowledge Sharing Tools and their Impact on Enhancing Organizational Performance
Highlights
The process of knowledge sharing takes multiple forms, and it can be achieved without relying on the presence of technology in some situations, such as direct communication that occurs between individuals in conferences, meetings, training workshops, dialogue sessions, exchanging views, and the method of self-evaluation questionnaires, as these methods are enabled by communication is the acquisition of the tacit knowledge that exists in the minds of individuals, and facilitates the sharing and benefit from it, and this enhances the importance of the role of the human factor in the success of knowledge management and sharing in addition to technology (Obeidat, 2019), information and technology do not represent a little value if you do not find someone to manage them efficiently
The study showed that the level of knowledge sharing was average, and the reason is that the university administration encourages the exchange of ideas, flexible thinking among them and the employees, and the university administration seeks to achieve its specific goals at the shortest possible time, and this result agreed with the result of the study of Durra & Others (2018) and the study of Al-Taher & Mansour (2011), which concluded that the level of knowledge sharing practice was moderate in Jordan Telecom companies and Thafar University in the Sultanate of Oman
The results of the hypothesis test showed that there is a statistically significant effect of knowledge sharing in its dimensions in enhancing organizational performance at Jadara University, due to the fact that the university administration encourages the exchange of ideas between employees and their development by dealing with team spirit among them, which contributes to the use of best practices to increase the skills of working individuals
Summary
Business organizations face many variables such as globalization, competition, and the digital revolution, which impose on them many challenges that drive them to adopt important strategies for more innovation, creativity and excellence in the performance necessary to survive and continue (Aljawarneh et al, 2020) and the most important of these strategies are those that are based on knowledge management systems, which work To discover the knowledge related to the internal and external environment of the organization, its creation and storage, and to share this knowledge to maximize its use, leading to its use in the faces that achieve the goals and objectives of these organizations (Rebentisch, 2013; Al Thani & Obeidat, 2020).Knowledge sharing is of great benefit to organizations, and despite this, individuals fear that they lose their importance and standing as a result of knowledge sharing that is a source of strength for them, which requires an atmosphere of confidence that allows this knowledge sharing and organizational performance and requires the subject of the process of knowledge sharing from workers in Organizations can interact with each other, either through direct or indirect communication, and by contrast, the hoarding of knowledge is deliberately withholding this knowledge, which would prevent others from benefiting from it (Yaghi, 2011; Obeidat & Otibi, 2015). The issue of concern for organizational performance and ways to improve it and achieve effectiveness and efficiency is still a constant concern of business organizations since the nineteenth century and the achievement of the goals for which it was found, and the focus has come on institutions in a way that confirms their reaching goals by raising performance level to ensure continuity, growth and development (Al-Balawi, 2008; AlQudah, 2020). Organizations are performance as a key indicator and requirement through which organizations succeed or fail to achieve their goals, which requires finding effective efforts for Promote the level of performance of these organizations efficiently and effectively, and the role of performance appears if it is understood that the change and development in the effectiveness of the organizations and their goals and operations in addition to the performance of workers and what is sought by any organization, and this research came to identify the tools for knowledge sharing and its impact in enhancing organizational performance
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