Knowledge sharing processes in Tunisian small ICT firms

Abstract

Purpose – The purpose of this paper is to examine how knowledge and information is shared by small information and communication technology firms in Tunisia.Design/methodology/approach – The paper employs a comparative case study approach. This was intended to collect data that describe processes and also to elicit information about the reasons for these processes. The authors set the study in the context of a developing country.Findings – It was found that information and knowledge is key to the operational success of these companies. Knowledge, and its application, is crucial to their competitive advantage. The companies have developed very useful internal systems for sharing information. They also have efficient methods for tapping into existing external knowledge. However, evidence was also found of immature national information sharing systems. The authors attribute this to the level of development in Tunisia and to the understandable attitudes of the firm owners.Research limitations/implications – W...