Abstract
This paper presents results of a nation-wide online survey of Canadian Non-Profit Organizations (NPOs) on their knowledge sharing approaches when engaging with the general public, including volunteers and other community stakeholders. The findings presented in this paper are based on qualitative and quantitative data analyses of over 1200 responses received. The findings reveal that NPOs use different approaches such as emails, text-messaging, formal and informal in-person interactions and social media to share knowledge with various community stakeholders. Cet article présente les résultats d'une enquête en ligne à l'échelle nationale auprès d’organismes canadiens sans but lucratif (OSBL) sur leurs approches concernant le partage des connaissances lors de leurs rapports avec le grand public, y compris les bénévoles et d'autres intervenants de la collectivité. Les résultats présentés dans le présent article sont fondés sur l’analyse de données qualitatives et quantitatives provenant de plus de 1200 réponses reçues. Les résultats révèlent que les OSBL utilisent différentes approches telles que le courriel, la messagerie texte, des interactions personnelles formelles et informelles ainsi que les médias sociaux pour partager des connaissances avec divers intervenants communautaires.
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