Knowledge Mapping in a Research and Development Group - A Pilot Study

Abstract

In Enterprise Systems, representing the flow of knowledge may indicate how participants work using their knowledge. Such representation allows the understanding of how knowledge circulates between the development team and improvement opportunities. Knowledge Management supports the management of knowledge through techniques that identify how knowledge behaves in projects. One of these techniques is Knowledge Mapping, which supports representing how participants share their knowledge, which sources of knowledge are consulted and which people it helps during a project. However, to draw up a knowledge map, we need a process for capturing and analyzing data that can extract information that reflect these aspects. This work aims at presenting a process for Knowledge Mapping to develop a map indicating what knowledge the participants used, who or what they accessed and indications of its core competencies. Additionally, this paper discusses a pilot study regarding the application of the proposed process. As a result, we generated a knowledge map for a software engineering research and development group, in which contains a set of profiles and features what the main skills that a participant uses are.