Knowledge Management: Theoretical Considerations for High-Technology SMEs in Malaysia

Abstract

The notion that SMEs can enhance their innovation ability by developing knowledge resources has become important for achieving competitive advantage and long-term survival. Building upon theoretical work on the knowledge-based view, this study shows how the importance of knowledge management influences business practices for high-technology SMEs in Malaysia. This study emphasizes a firm’s ability to acquire and assimilate knowledge in relation to the life cycle of its technological assets: from technology, through human skills and knowledge development to the expansion of technological resources and know-how, and the consolidation of this acquired knowledge into the management system. By distinguishing between four sets of knowledge resources such human knowledge, skills and learning, technological skills and knowledge, information management, organization values and norms, which affects the success of SMEs. The results show that technological skills and knowledge and also organization values and norms are important to foster business performance for high-technology SMEs in Malaysia.