Abstract
Knowledge Management (KM) implementation is as much a challenge as it is a great opportunity for businesses worldwide in several sectors. The controversy over its worthwhile application persists among practitioners and scholars, with claims having arisen that business opportunities and performance are enhanced through KM adoption. Conversely, challenges regarding effective implementation of KM concerning individuals’ behaviors, beliefs, and practices prompt significant questioning regarding its complex basis: individual-technology-process-production. The purpose of this work is to shed light on some perspectives for the effective adoption of knowledge management technology, the consolidation of a favorable and aligned organizational culture, and patterns of use and retrieval of information in organizations. This study brings into focus the concept of knowledge management and technology, and culture in the organization through a systematic literature review and based on the researcher’s hypothesis and observations that successful KM implementation results from a clear understanding of its multidisciplinary, complex, and multifaceted process, which requires a methodical and strategic business practice concerning the application of technological tools, the establishment of a learning culture through shared vision of business’ and individuals’ needs, and consequential enhancement of processes and solutions. It concludes that investment in KM practice and the consolidation of a learning culture are correlated, reflecting a type of leadership that is favorable to the flow of information, generation, and sharing of knowledge (the intellectual capital) and optimization of decision making and business performance.
Highlights
It is unquestionable that computers have become a vital part of everyday life with a critical role in the way individuals and organizations interact
This study brings into focus the concept of knowledge management and technology, and culture in the organization through a systematic literature review and based on the researcher’s hypothesis and observations that successful Knowledge Management (KM) implementation results from a clear understanding of its multidisciplinary, complex, and multifaceted process, which requires a methodical and strategic business practice concerning the application of technological tools, the establishment of a learning culture through shared vision of business’ and individuals’ needs, and consequential enhancement of processes and solutions
It concludes that investment in KM practice and the consolidation of a learning culture are correlated, reflecting a type of leadership that is favorable to the flow of information, generation, and sharing of knowledge and optimization of decision making and business performance
Summary
It is unquestionable that computers have become a vital part of everyday life with a critical role in the way individuals and organizations interact. Tereza Raquel Merlo, Ph.D. in Business and Information Technology, Adjunct Professor at the University of North Texas, 3202 Picton Court, Leander, Texas, 78641, USA This relatively new process of information and knowledge management prompted by Information and Communication Technologies (ICT) advances started in the mid-1990s and has been attracting the attention of practitioners and researchers for its recognized relevance for the competitive advance of organizations in the marketplace (Lesser & Prusak, 2004). The authors defend that organizations can benefit from successful management of social capital for a consolidation of a “knowledge-rich” environment that supports and reinforces the importance of effective knowledge sharing and the development of trustworthy relationships through the analysis of technology-based, information-based, and culturebased perspectives
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