Abstract
Quality management has evolved throughout time in ways that allowed companies to adapt quality practices and principles into their activities in order to provide better products/services to their customer. The latest trends point to the pivotal role that quality plays in the Industry 4.0 era, where it is expected to synergize with Industry 4.0 practices in order to ensure that not only products are built faster and cheaper but also that they can meet the quality expectations of the customers. This gave birth to the concept of Quality 4.0, a new way of managing quality which uses modern technologies such as: IoT, Blockchain, Big data, AI and sensors in order to gather relevant information, monitor process performance and act preemptively in regard to the quality of the process output. An issue that emerges however, is identifying the relevant data and ways to manage it as this is considered to be a major obstacle in the implementation of Quality 4.0 practices. The research focuses on providing the foundational base for Knowledge management practices of companies looking to embrace Quality 4.0 to ensure that these companies use relevant data in their daily activities.
Highlights
The technologies advances that society is witnessing have left a mark on businesses from all industries and sectors of activity
The research is concerned with the role that Knowledge management (KM) will play in Quality 4.0 and the aspects that will emerge as a result
The aim of the paper is to help clarify the aspects of KM that will remain unchanged in companies looking to implement Quality 4.0 as well as highlighting those areas that will require thorough consideration and possibly even some form of adaptation in order to fit the requirements of these companies
Summary
The technologies advances that society is witnessing have left a mark on businesses from all industries and sectors of activity. Related to the Industry 4.0 term, the field of quality management has registered a raising trend regarding the possibility of using modern technologies to help increase efficiency and product quality. Quality 4.0 highlights eight key components for effective implementation and focuses on using the tools and technologies available currently in order to help provide quality management solutions for companies that operate within Industry 4.0. In this context, it becomes important to understand what Quality 4.0 refers to and what are the requirements of Quality 4.0 as well as what are some of the observed requirements of companies within Industry 4.0
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