Knowledge Management System Design of the Security Command Center in A Financial and Banking Company with Contingency Factors and Sprint Design Methodology

Abstract

Knowledge is a precious asset in an organization. If it is managed adequately, it affects the organization's business process successfully. The current business processes at PT XYZ's Security Command Center are still deemed ineffective in providing command and service to all employees. This research aims to develop the design and evaluation of a knowledge management system using the Design Sprint approach with a case study in PT XYZ's Security Command Center. This research was conducted using the Fernandez methodology to identify the needs of the organization's KMS features and using the Design Sprint methodology to identify the system requirements of KMS. System mockups are shown to Security Command Center employees to evaluate the system requirement. The results of this research indicate that the Design Sprint methodology carried out in only a short time of 5-days can help obtain the complete system requirements. Besides that, the method also shows that the systems built can be as close as the user's expectation. This study can be adapted to other organizations that need a security command center in order to help the organization's operational activities run smoothly.