Knowledge management, organisational communication and job satisfaction: an empirical test of a five-star hotel in Turkey

Abstract

The purpose of this study is to examine the relationships among knowledge management, organisational communication, and job satisfaction in Turkey's hospitality industry. A survey was administered to 154 employees of a five-star hotel in the Antalya Region in Turkey. Structural equation modelling was used to test the hypotheses. Although, the literature supports relationships among knowledge management, job satisfaction, and organisational communication, empirical linkages among these constructs were not found. The lack of support for hypotheses suggests that relationships among knowledge management, job satisfaction, and organisational communication may not be as strong as expected.