KNOWLEDGE MANAGEMENT METHODS AS AN INNOVATIVE DEVELOPMENT FACTOR IN THE KNOWLEDGE TRIANGLE

Abstract

The purpose of the study is to determine the knowledge management methods that can be used in practice and be an innovative development factor in the knowledge triangle. For the achievement of this purpose the following tasks were accomplished. Tasks. In the course of a questionnaire survey the basic needs of the learners that cannot be met through usual education were revealed, training programmes were developed; said programmes were implemented on the base of the Stockholm School of Economics (SSE, Riga), Rezekne Higher School (Latvia), and Moscow State University (Russia). The results of training were obtained, processed and analysed. The primary methods were used including a brief description of the study design. Practical Implications. For the implementation of the research, an experiment was conducted at different stages in the period of time from 1999 until 2013 inclusively on the base of private organisations, public sector organisations, and higher educational institutions. The first and fourth levels of Kirkpatrick's model were used to analyse the effectiveness of proposed training methods. As the first evaluation level, a questionnaire survey of the individuals who completed said training was conducted. As the fourth evaluation level, assessments of the heads whose subordinates completed said training were used. In this case, the heads gave their evaluation as experts 3-36 months after their subordinates had completed said training. Thus, it is possible to arrive at a conclusion about the effectiveness of the conducted training. The key results showed that 96% of the heads highly evaluated the output of the conducted training and believed that the expenses for conducting of training were completely justified; 91% of the respondents emphasised the possibility of using the obtained skills and abilities for the performance of their work duties. Also, an increase in the speed and accuracy of rational decision-making (73%) and in the volume of memorised information (85%) should be pointed out. The rate of text information processing grew by 70% and in this case the accuracy of perception of informational context remained at the previous level (it did not decrease) at the very least which was noted by 96% of the respondents; 78% of the respondents pointed out that understanding of text information was improved. Therefore, mastery of the techniques of fast memorisation, speed reading and text structuring using logicographic symbols is a popular and applicatory method for personnel training in organisations. Personnel which in the course of training becomes able to process information 2-3 times faster in comparison with the initial stage, gives an organisation a competitive advantage in terms of acquiring explicit knowledge which is created 2-3 times faster than in a usual organisation. Using such methods makes it possible to improve the knowledge management methods in an organisation at the expense of new opportunities for employees, and, thus, acts as an innovative development factor in the knowledge triangle. Originality/value. There are few accounts of how knowledge management methods may be used from the point of view of the acceleration of personnel skills in relation to the rate of information processing and its transformation into knowledge, and how these methods can be practised. Paper type: Research pape. DOI: http://dx.doi.org/10.5755/j01.eis.0.7.4386