Abstract
This study develops and empirically tests a KM infrastructural capabilities-based model of innovation, which integrates technological and organisational design capabilities, in addition to the KM process capability of knowledge integration. It does so through investigating the effects of knowledge management technological infrastructural (KMTI) capability, in addition to the 'organic organisational design' (OOD) capability and 'knowledge integration' (KI), on innovation. A survey dataset of 203 questionnaires collected from the pharmaceutical manufacturing industry in Jordan was used. Structural equation modelling as well as mediated regression analyses revealed that KMTI positively and significantly affects each of OOD, KI and innovation. Each of OOD and KI positively and significantly affects innovation. Also, OOD and KI partially mediate the relationship between KMTI and innovation. As such, perspectives on information technology management, organisational design and innovation management have to be combined to understand how organisational innovation can be enhanced by using KM-related technological capabilities.
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